At QuickShop, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile platforms, or purchase products from our catalog.

By accessing or using QuickShop, you agree to the collection and use of information in accordance with this policy.

  1. Information We Collect

To process your orders and provide a seamless shopping experience, we collect the following types of information:

  • Personal Details: Your full name, delivery address, city/region (e.g., Kampala, Entebbe, Wakiso, Mukono, or upcountry towns), primary phone number, and email address.
  • Payment Information: Transaction IDs, mobile money payment confirmations (MTN MoMo or Airtel Money details), or receipt references. (Note: QuickShop does not directly store sensitive banking PINs or full debit/credit card credentials on our servers.)
  • Order & Account History: Details of sneakers, apparel, or accessories purchased, sizing preferences, order dates, and customer service communication records.
  • Technical & Usage Data: IP address, browser type, device details, and browsing patterns collected via cookies to optimize website performance and product recommendations.
  1. How We Use Your Information

We use your personal data for the following essential business purposes:

  • Order Fulfillment & Logistics: To process your purchases, confirm orders, print shipping labels, and deliver items directly to your doorstep.
  • Delivery Operations via Rapid Ride: To share necessary delivery details (name, phone number, and location address) with our official logistics partner, Rapid Ride, so riders can locate and deliver your parcel safely.
  • Customer Support: To contact you regarding order updates, size exchanges, returns, or payment verifications via Call, SMS, or WhatsApp.
  • Marketing & Updates (Optional): To send promotional offers, new sneaker drop notifications, or seasonal sales via email, SMS, or WhatsApp (you can opt out at any time).
  • Store Improvement & Security: To prevent fraudulent orders, enhance store navigation, and improve user experience across Uganda.
  1. Sharing & Disclosure of Information

We value your trust and never sell, rent, or trade your personal data to third parties for marketing purposes. We only share information with trusted third-party service providers necessary to run QuickShop:

  • Logistics Partners: We share your contact name, phone number, and drop-off location with Rapid Ride solely for dispatching and completing deliveries.
  • Payment Processors: Transaction data is securely transmitted through licensed telecom networks (MTN Uganda, Airtel Uganda) or gateway processors to authorize mobile money payments.
  • Legal Requirements: We may disclose your information if required to do so by Ugandan law, court orders, or to protect the safety, rights, or property of QuickShop and its customers.
  1. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. Online checkout forms are encrypted using Secure Sockets Layer (SSL) technology.

While we take every reasonable precaution, no method of transmission over the internet or mobile network is 100% secure. We encourage you to keep any account passwords confidential and avoid sharing sensitive payment PINs with anyone.

  1. Cookies & Tracking Technologies

QuickShop uses cookies and similar technologies to:

  • Remember items in your shopping cart during your session.
  • Keep you signed into your account.
  • Analyze site traffic and understand which products are popular.

You can set your web browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain features on our site.

  1. Your Data Rights

Under applicable data protection laws, including Uganda’s Data Protection and Privacy Act, you have the right to:

  • Access: Request a copy of the personal data QuickShop holds about you.
  • Correction: Request updates or corrections to incomplete or inaccurate information.
  • Deletion: Request the deletion of your account and personal data, subject to legal record-keeping requirements.
  • Opt-Out: Unsubscribe from marketing messages at any time by following the link in our emails or replying “STOP” to SMS notifications.
  1. Third-Party Links

Our site may contain links to external websites, social media channels, or third-party partner pages. QuickShop is not responsible for the content, privacy policies, or practices of external sites. We encourage you to review the privacy policies of any site you visit.

  1. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. Any updates will be posted on this page with an updated “Effective Date.” Continued use of QuickShop after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to our privacy team:

  • Email: quickshopsuganda@gmail.com
  • Phone / WhatsApp: +256795987798
  • Location: Kampala, Uganda