At QuickShop, customer satisfaction is our top priority. We take great pride in delivering authentic, premium sneakers and fashion essentials right to your doorstep. If your purchase isn’t quite right, we are here to make the return or exchange process as fast and seamless as possible.

⏱️ 1. Return Window

  • You have 48 hours from the time of delivery to inspect your items and request an exchange or return.

  • For orders delivered outside Kampala (upcountry), the return window applies from the official parcel collection confirmation date.

🏷️ 2. Regular Priced Items vs. Sale Items (Important)

  • Regular Priced Items: Only regular priced items may be refunded.

  • Sale & Promotional Items: All sale items, discounted products, and clearance items are final sale and cannot be refunded. (Exchanges for size on sale items may be permitted subject to stock availability).

✅ 3. Eligibility Criteria for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

  • Condition: Must be completely unused, unworn, unwashed, and in the exact condition you received it.

  • Packaging: Must be returned in its original product packaging/box with all original tags, labels, and accessories attached.

  • Proof of Purchase: You must present your original QuickShop digital receipt or order number.

Note: Items showing signs of wear, outdoor use, dirt on soles, or damaged original packaging will not be accepted.

🔁 4. Exchanges (Sizing & Color Swaps)

We understand that sizing can sometimes be tricky!

  • Size/Color Exchange: If your shoes or apparel do not fit properly, we will gladly exchange them for the correct size or an alternative product of equal value, subject to stock availability.

  • Exchange Delivery Fee: Please note that for all size or color exchanges, the customer is required to pay a delivery fee to facilitate the dispatch and swap via our logistics partner, Rapid Ride.

  • Exchange Process: Contact our support team via WhatsApp or call us to reserve your replacement size. Our official delivery partner, Rapid Ride, will handle the doorstep pickup and delivery once the exchange delivery fee is confirmed.

💸 5. Refunds & Store Credit

If a replacement item is out of stock or you prefer a return on an eligible item:

  • Refund Eligibility: As noted above, only regular priced items are eligible for a monetary refund. Sale items are non-refundable.

  • Refund Method: Approved refunds for regular priced items will be issued directly via MTN MoMo, Airtel Money, or as QuickShop Store Credit within 24–48 hours after the item has been returned and inspected by our Quality Control team.

  • Delivery Fees: Initial delivery charges paid to Rapid Ride are non-refundable unless the return is due to an error made by QuickShop (e.g., wrong item sent or defective product).

🚚 6. Return Shipping & Logistics Summary

  • Defective or Wrong Items Sent: If you received a wrong size, wrong color, or damaged item due to a QuickShop error, QuickShop and Rapid Ride will cover 100% of the return and replacement delivery costs.

  • Customer-Requested Exchanges: For size changes, color swaps, or personal preference changes, the customer covers the standard Rapid Ride delivery fee to facilitate the exchange.

🚫 7. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged once opened:

  • Sale, discounted, or clearance items (non-refundable)

  • Socks and innerwear

  • Shoe care products (cleaning kits, water-repellent sprays)

📞 How to Initiate an Exchange or Return

Getting your exchange or return started is quick and easy:

  1. Contact Us: Reach out to our Customer Service team via WhatsApp / Call at 0795987798  or email quickshopsuganda@gmail.com.

  2. Provide Details: Send your Order Number, a brief explanation, and clear photo/video proof of the item and its packaging.

  3. Confirm Delivery Fee & Schedule Pickup: Once your request is approved and the exchange delivery fee is settled, we will dispatch a Rapid Ride rider to complete the swap at your location in Kampala, Entebbe, Wakiso, or Mukono, or guide you on upcountry parcel exchange options.

Need help?

Contact us at quickshopsuganda@gmail.com for questions related to refunds and returns.